If a person is asked if they think that they have competition in their business (does anyone else do exactly what they do or is their product/service completel...
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It may take Western retailers a while to feel the pressure of implementing the use of robots and automated distribution centres, but their Chinese counterparts are alrea...
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The retail business is a tough and competitive one. The competition is fierce because the customer demand is high. With so many retail stores available to customers, people...
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More and more people are starting to run a home based business for a wide range of reasons. A major positive of this type of wo...
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We're all living through a period of significant disruption. When the seas are rough, the temptation is to hunker down, batten dow...
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Have you ever employed the initial appearance of weakness as a tactic in a negotiation? It can be a great way to gather valuable...
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A couple of weeks ago, I visited a small, independently owned pharmacy. I know that's quickly becoming a rarity, but I'm glad I did. I've been to th...
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Social media has become an integral part of our day-to-day lives. Businesses of all size and shapes have started making the mo...
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If you have historically allowed your clients to pay you after thirty or sixty days, you may find it hard to change their habit. Ensure y...
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Customer service is not always on our minds as leaders. It's often seen as a cost, and little else.   Wh...
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